Frequently Asked Questions
Do you deliver your products in my city?
Yes! Cohoma Coffee Company delivers pan-India! We’ve got you covered
How long do you take to deliver?
We deliver freshly made coffee to you – please allow 4-7 business days to receive your order. If you’re checking on an existing order, write to firstname.lastname@example.org
Do you offer cash on delivery?
You can currently pay for your Cohoma products via credit/debit cards, net banking, and wallets. We will be enabling Cash on Delivery once the situations stabilizes!
Do you make your own coffee or do you get it from elsewhere?
We believe in carefully controlling the entire experience from farm to cup so that you get a great cup of Cohoma, exactly the way you like it. Our coffees are roasted fresh by our in-house roasters and specially packed to retain freshness We hand-source raw coffee from select sustainable plantations after carefully examining farming processes to ensure great quality. Know more about what makes our coffee special, by clicking here
Can I exchange or return products that I buy?
Since we make products fresh for our customers, we are unable to accept returns. However, in the unlikely situation that you aren’t satisfied with your product or face any issues we’re always there to help. Drop us a line on email@example.com and we’ll set things right.
I don’t have any coffee equipment (e.g., French Press, Aeropress, MokaPot, etc.). Can I still enjoy your coffee?
Ofcourse! At Cohoma, our love for roasting is inspired by our love to make great coffee easily accessible. Our products are either ready-to-drink or ship with custom filters that allow you to easily make your cup of Cohoma without any extra equipment.
In case you do have any specific brewing equipment that you prefer to use, let us know when adding a product to bag and we’ll grind your coffee accordingly!
I have some questions or feedback. How can I reach you?
We’re always happy to hear from our customers! Feel free to contact us on 1800-102-8491 or firstname.lastname@example.org or on our Facebook or Instagram pages!
Where can I find your products?
You can find them online at our site, Amazon, and FoodCloud. We are available pan-India at partner retail stores like Foodhall, Modern Bazaar, Spencer's Retail, and Nature's Basket (select stores). More stores being added periodically!